Privacy policy

This policy explains what personal data DreamSolve Technologies Ltd collects through dreamsolve.co.uk, why, and what you can do about it. I've kept it as short and plain as I can.

Who is responsible for your data

DreamSolve Technologies Ltd ("DreamSolve", "I", "me") is the data controller for personal data collected through this website. The company is registered in England, company number 15595345.

If you have a question about your data, or want to use any of your rights, email tanmoy@dreamsolve.co.uk (opens in a new tab).

What I collect and why

When you book an intro call

The booking page runs on Microsoft Bookings ("Bookings with me" in Outlook). When you book, you give your name, email address and anything you choose to add. Microsoft processes this on my behalf to schedule the call and send the invitation.

Lawful basis: steps you asked me to take before entering into a contract, and legitimate interests.

When you email or call me

I keep the correspondence so I can reply and keep track of our conversation. Email is hosted by Microsoft 365.

Lawful basis: legitimate interests.

When you visit the site

Analytics, only if you say yes. See Analytics.
Server logs. The website is hosted by Hostinger. Like any web server, it records technical details of each request, such as IP address, browser and the page requested, so the site keeps running and stays secure. Hostinger keeps these logs under its own policies. I only look at them to fix faults or investigate misuse, and never to identify visitors. The lawful basis is legitimate interests.

Analytics

I use Google Analytics 4 to understand which pages are useful and how people find the site, for example whether they arrive from a search engine or an AI assistant.

It only loads if you choose "Accept analytics" on the cookie banner. Until then, no Google Analytics code is requested and no analytics cookies are set.
It runs with Google Consent Mode v2. Advertising signals (ad storage, ad user data and ad personalisation) are always denied, so the data is not used for advertising.
It records things like the pages you view, roughly where you are (country or city), your device and browser, the site that sent you, and actions such as clicking "Book a call" or downloading the due diligence checklist.
Google processes this data on my behalf under its data processing terms for Google Analytics.
Lawful basis: your consent. You can withdraw it at any time, as explained under Cookies.

Cookies

Cookies are small files a website stores in your browser. This site sets none until you accept analytics. It does keep one small item in your browser's local storage to remember your choice. Remembering that choice is strictly necessary, so it doesn't need consent.

ds-consent-v1, in local storage. Remembers whether you accepted or declined analytics, so the banner doesn't ask on every page. Set when you make a choice, and kept until you clear your browser data.
_ga, a Google Analytics cookie that tells one visitor from another. Set only after you accept, and lasts 2 years.
_ga_ followed by an ID, a Google Analytics cookie that keeps track of your visit. Set only after you accept, and lasts 2 years.

Changing your mind. Use "Cookie settings" in the footer of any page to accept or decline again. If you decline after accepting, the site turns analytics off and deletes the Google Analytics cookies it set. You can also block or delete cookies in your browser's settings.

The booking page is run by Microsoft and sets its own cookies under Microsoft's cookie policy.

I don't sell personal data, and I don't share it for marketing. These service providers process data on my behalf to run the site and the business:

Microsoft, for the booking tool and for email (Microsoft 365).
Google, for analytics, only if you accept.
Hostinger, which hosts the website.

I may also share data where the law requires it.

International transfers

Microsoft and Google may process data in the United States. Both are certified under the UK Extension to the EU-US Data Privacy Framework, which UK adequacy regulations recognise for transfers to certified US organisations (sometimes called the UK-US data bridge). Their data protection terms also include standard contractual clauses as a safeguard.

You can read how the UK Extension works on the ICO's website (opens in a new tab).

How long I keep it

I keep personal data only for as long as I need it for the reason I collected it, and then delete it.

Emails about an enquiry that doesn't lead to work: deleted within 12 months.
Booking records for intro calls: deleted within 12 months, the same as enquiries.
Correspondence and records for clients: kept for six years after our work together ends. That matches the time limit for contract claims in England and Wales, set by section 5 of the Limitation Act 1980 (opens in a new tab).
Google Analytics: event-level data is kept for 14 months, the longer of the two retention settings Google Analytics offers. Aggregated reports, which don't identify you, may be kept longer.
Your cookie choice stays in your browser until you clear it.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal data I hold about you
ask me to correct it
ask me to delete it
ask me to restrict or object to how I use it
ask for it in a portable format
withdraw consent at any time, where I rely on consent

To use any of these rights, email tanmoy@dreamsolve.co.uk (opens in a new tab). I'll respond within one month. If a request is complex, the law allows up to two more months; if I need them, I'll tell you why within the first month.

Complaints

If you're unhappy with how I've handled your data, email tanmoy@dreamsolve.co.uk (opens in a new tab) and say it's a data protection complaint. I'll acknowledge it within 30 days, look into it, keep you updated and tell you the outcome.

You can also complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk/make-a-complaint (opens in a new tab) or on its helpline, 0303 123 1113 (Monday to Friday, 9am to 5pm).

Changes to this policy

If this policy changes, the new version will appear on this page with a new date at the top.